What is Front?
Front is a collaborative CRM platform designed to centralize interactions with customer, achieved by seamlessly integrating emails, messages, chats, and other communication channels into a single interface. This makes it easier for teams to collaborate, respond to carrier/shipper queries in real-time, and maintain a consistent customer experience.
State of our Front integration
Drumkit supports Front Shared Inboxes, which is a feature that helps with team collaboration. Common Shared Inboxes are email categories like Operations, Customer Success, Billing, etc.
Authentication
Drumkit users in Front can signup/signin to the sidebar without going to Drumkit Portal.
Steps for onboarding a new Front customer
Create a sidebar plugin and point to our backend
- Navigate to the settings page through the top-right navbar icon
- Select the Developers tab on the left menu and click “Create app”
- Fill in the basic information such as the app name, description and avatar
- Head into the “Features” tab
- Click “Edit sidebar plugin”
- Add https://verona.drumkit.ai as the URL and give the sidebar “Clipboard” component permissions
Setup Front ingestion webhook
- Starting from the previously mentioned settings page, head into the “Rules and Macros” menu item Note: rules can be set for each shared and/or individual inbox, or simply as a company-wide rule.
- Click the “Create rule” button. Make sure earlier rules in the list order don’t stop the cascading execution.
- Setup the rule as
- When: inbound message is received OR inbound message is received (new conversation)
- If: Conversation is in Any inbox
- Then: Send to webhook, then paste URL for our Front Ingestion Lambda https://4s6nibbmowjitmscgu3mzblrii0suucl.lambda-url.us-east-1.on.aws/
