What happens if loads fail to sync to my TMS?

Last updated: March 9, 2026

If a load fails to sync, Drumkit will flag it in the interface with a notification indicating which load failed and why — such as a missing required field or an unreachable TMS at the time of sync.

Here's what to do if a sync fails:

  1. Review the Notification: Check the flagged load and the reason for the failure.

  2. Correct the Issue: Fill in any missing fields or resolve the identified issue directly in the load form.

  3. Retry the Sync: Resubmit the load to your TMS once the issue has been resolved.

Note: If the same load is failing to sync repeatedly, reach out to us at support@drumkit.ai with the relevant load details and any applicable screenshots or screen recordings to help our team troubleshoot.