Submit Bid is missing or failed
Last updated: October 23, 2026
Most Submit Bid problems come down to a few causes. Find what you're seeing below. If you're still stuck, the last section says what to send us.
Submit Bid doesn't show up
Cause | How to tell | Fix |
|---|---|---|
It's an LTL quote | Quick Quote is on LTL. | Submit Bid is truckload only. Bid LTL on the portal itself. |
No quote yet | You haven't clicked Get Quick Quote. | Get the quote first. The toggle shows below Rate Breakdown. |
Kit didn't read the email as a quote request | No lane suggestion from Kit on this email. | Forward the email to support@drumkit.ai. Bid on the portal for now. |
No portal login for your company | The section says No bidding portal logins are set up for your organization yet. | Email support@drumkit.ai to set up the login. |
Submit Bid isn't turned on for you | Teammates see it on the same kind of email; you don't. | Ask your Drumkit admin to turn it on for you or your group. |
You're on the portal page, not the email | You see Submit, Input or Copy buttons instead. | That's the on-page flow. See Use Drumkit on a bidding portal. |
If the toggle is there but set to Draft Email, Drumkit didn't recognize the portal. Switch to Submit Bid and pick the portal yourself.
Submit bid won't go
You see | Fix |
|---|---|
Select a bidding portal and a saved login, then try again. | Pick both in the Submit bid section. |
Enter the … load number you would like to bid on, then try again. | Type the portal's load number in Load ID. Copy it from the email. |
No quote amount to submit. Check your pricing, then try again. | Check Sell in Rate Breakdown. |
Submitting from the sidebar is not enabled for … on LTL quotes. | Switch to TL, or bid on the portal. |
The Load ID is wrong or blank | Type over it. Once you edit it, Drumkit stops refilling it from the email. |
I submitted, then…
What happened | Why | What to do |
|---|---|---|
Nothing for a few minutes, then We couldn't confirm your bid before timing out. | The sidebar stops watching after about 3 minutes. The submission may still be running. | Wait for Drumkit's result email, or check the portal, before you try again. |
We couldn't submit your bid. Try again in a moment, or submit manually on the portal. | Most often the portal password changed, or the load was awarded or closed first. Nothing was sent to the portal. | If the load is still open, bid on the portal. The failure email links to it. |
No confirmation email on CarrierPoint | Expected. CarrierPoint sends its own "bid placed" email, so Drumkit only emails you if the bid fails. | Nothing. |
No email at all on another portal | You should get one either way. | Check the portal, then tell us. |
The portal got line haul and you meant all-in (or the reverse) | The rate basis is set per portal and shipper. | Tell us and we'll fix the setup. Don't adjust your rate to work around it. |
Still stuck?
Email support@drumkit.ai with:
- Submit Bid missing: forward the original portal email. Forward it, don't paste or screenshot it: the sender address tells us which portal it came from.
- Bid failed: the load number, roughly when you clicked Submit bid, and a forward of the failure email.
- New portal: the portal's name and URL, and a sample load-alert email.
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