Get help and send feedback

Email support@drumkit.ai for anything: a problem, a question, a request Kit missed, or an idea. If you're signed in to the Drumkit Portal, you can also chat with us from there.

Ways to reach us

• Email: support@drumkit.ai.
• Chat in the Drumkit Portal: sign in at app.drumkit.ai and use the chat button.
• From the sidebar: click the profile icon at the top of the sidebar and choose Help Center to come back to these articles. For quick answers, try Common questions.

For questions about access, such as who should have Drumkit or which features your team uses, start with your Drumkit admin or manager.

What to include

A few details let us find the exact email or load and fix it on the first reply:

• The email's subject line and the time it arrived. That's how we find the email Kit read.
• A screenshot of the whole window, with the email and the Drumkit sidebar both showing.
• Where you were: new Outlook, classic Outlook, Outlook on the web, Gmail, Front, or a portal or TMS page in Chrome (include the page link).
• What you expected and what happened instead. For a load or a lane, include the Load ID or the lane.

Help Kit get better

If Kit misreads or misses something, forward the original email to support@drumkit.ai and add a line on what it should have done. We use these to improve how Kit reads emails like that one, including ones from that customer.

Ask for a feature

Send the same address a short note: what you're trying to do, how you do it today, and how often it comes up. Real examples, like an email you'd want Drumkit to handle, help most.

FAQs

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• Kit is still reading, or didn't find my request

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