Rate errors: DAT, SONAR, “no data for this lane”
Last updated: October 23, 2026
When one rate source can't price a lane, Quick Quote still shows the others and lists the problem in red under the rate cards, starting with the source's name, like DAT - RateView does not have data for this lane. Find your message below.
DAT
Message | What it means | What to do |
|---|---|---|
RateView does not have data for this lane | DAT doesn't have enough recent loads on this lane to give a rate. Common on low-volume lanes and small towns. | Use your other rate sources. If your team uses market-level lookups, try Change lookup on the DAT card to search a wider area. |
User … does not have an associated DAT account | DAT isn't connected for you yet. | |
… needs to have a Connexion seat in order to use RateView data | The DAT email you connected no longer has a Connexion seat. Drumkit disconnects it. | Enter an email with an active seat in the DAT box. See Connect your DAT seat. |
The DAT user … does not have a valid DAT Connexion seat. Please reach out to your DAT admin and the Drumkit team to address this issue. | DAT is refusing that seat, usually because it was removed or reassigned. | Ask your DAT admin to check the seat, and email support@drumkit.ai. |
Failed to authenticate DAT Organization with username … | Your company's DAT account login, which Drumkit uses for everyone, stopped working. | Tell your manager and email support@drumkit.ai. Reps can't fix this one. |
Unknown error while getting DAT quote | DAT returned an error we didn't expect. | Click Get Quick Quote again. If it keeps happening on every lane, email support. |
SONAR
Message | What it means | What to do |
|---|---|---|
SONAR does not have rate data for this lane | SONAR has no rate for this lane. | Use your other rate sources. |
SONAR could not find a route for these locations. Please verify the pickup and dropoff ZIP codes and try again. | SONAR couldn't map the pickup or dropoff. | Check the ZIP codes, or use a nearby larger city. |
SONAR rate limit reached. (sometimes with your daily limit) | Your company has used up its SONAR lookups for the day. | Ask your SONAR representative to raise the limit. Other sources still work. |
SONAR credentials are not configured or Failed to authenticate SONAR credentials | The SONAR login Drumkit uses is missing or no longer works. | Ask your Drumkit admin to email support@drumkit.ai with updated SONAR credentials. |
Unknown error while getting SONAR quote | SONAR returned an error we didn't expect. | Try again in a minute. If it keeps happening, email support. |
Other sources
Message | What to do |
|---|---|
Triumph failed to find a zipcode for … | Check that location's ZIP code. Triumph is Greenscreens' new name. See Greenscreens (Triumph). |
Triumph access is forbidden for … | Your company's Triumph login stopped working. Ask your Drumkit admin to contact support. |
Truckstop is reconnecting, try again in a moment | Wait a few seconds and click Get Quick Quote again. |
Truckstop authorization has expired, reconnect the Truckstop integration | Ask your Drumkit admin to reconnect Truckstop, or email support. |
Invalid or unrecognized ZIP code. Please verify the pickup and dropoff ZIP codes and try again. | Fix the ZIP code in the form and get the quote again. |
When no rates come back at all
Message | What to do |
|---|---|
One or more quoting services are temporarily unavailable. Please try again or contact our team if the issue persists. | A rate source is down or slow. Wait a minute and try again. |
The location could not be geolocated. Please check your input or try a ZIP code., or Couldn't find a postal code for this location. Try a nearby city or add a ZIP code. | Kit couldn't place the pickup or dropoff. Type a ZIP code into that stop. |
Unable to retrieve quote. Contact our team if the issue persists. | Click Get Quick Quote again. If it keeps happening, email support with the lane and the time. |
Still stuck?
Email support@drumkit.ai with:
- The lane and equipment you priced
- The message you see, or a screenshot of the rate cards
- Roughly when you clicked Get Quick Quote
FAQs
One source has an error. Can I still quote?
Yes. The error only affects that source. The other cards and your margin work as normal.
The rate looks wrong, but there's no error.
Check the lane in the form first: equipment type, pickup and dropoff, and date. A wrong ZIP or equipment type is the most common cause. If the form is right and the rate still looks off, email support@drumkit.ai with the lane and what you expected.
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