Kit is still reading, or didn't find my request
Last updated: October 23, 2026
If Kit says it's still processing, give it a moment with the email open. The sidebar fills in by itself. If Kit says No suggestions found. on an email you expected it to catch, the usual reasons are that the email arrived before you signed up or while your inbox was disconnected. Forwarding it to yourself fixes both.
What Kit is telling you
Kit shows | What it means |
|---|---|
Still processing this thread's latest email... | Kit is reading the newest email in this thread. Keep it open. The sidebar updates on its own when Kit is done. Long threads and big attachments take longer. |
No suggestions found. | Kit read the email and didn't find a quote request or load in it, or never received the email. See the checks below. |
All quotes on this thread are handled | Kit found the requests, and they've already been quoted, replied to or skipped. Click View handled quotes to see them. See See what's been handled. |
Kit didn't find my request: check these in order
Cause | How to tell | Fix |
|---|---|---|
The email is older than your Drumkit account | It arrived before you signed up. When you first connect, Drumkit only goes back 24 hours. | Forward it to yourself. Kit reads the forward as a new email. |
Your inbox was disconnected | A yellow reported an issue banner, or Kit has found nothing in any new email lately. | Re-link at app.drumkit.ai/relink, then forward yourself anything you missed. See Sign in, sign up or reconnect. |
The feature isn't on for you | You don't see the tab at all (for example, no Load Building tab). | Ask your Drumkit admin to turn it on for you. |
The details are in a photo | The lane or tender is a .jpg, .png or screenshot. | Kit doesn't read images. Ask for a PDF, or fill in the form yourself. See What Drumkit reads. |
The request was attached as an email | The attachment is a .eml or .msg file. | Open the attached email and forward it to yourself. |
You're looking at a different email | The sidebar follows the email you have open. | Click the email with the request, then check Kit again. |
Kit didn't recognize it | None of the above. | Fill in the form yourself for now, and forward the email to support@drumkit.ai so we can teach Kit to catch it. |
You never have to wait for Kit. Type the lane straight into Quick Quote (or the load into Load Building) and carry on.
It's been stuck on "Still processing" for a long time
- Click another email, then come back to this one.
- Close and reopen the Drumkit sidebar.
- If it's still stuck, forward the email to yourself and open the forward.
- Still nothing? Email support@drumkit.ai with the email's subject line and the time it arrived.
FAQs
Kit found the request but some fields are wrong or empty.
Fix them in the form before you price or build. Fields Kit filled in are marked AI-filled. If the same customer's emails keep coming through wrong, forward one to support@drumkit.ai with a note on what it should have been.
Kit found three lanes but the email has four.
Add the missing lane yourself, and send us the email so we can look at why Kit missed it.
A teammate sees the request but I don't.
Kit reads each person's inbox separately. If the email was sent only to your teammate, ask them to forward it to you.
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