See what's been handled: quoted, replied, skipped
Last updated: October 23, 2026
Kit only lists the lanes on a thread that still need a quote. Lanes that are already done move out of the way, into three groups: Replied to, Quoted and Skipped. Click View handled quotes (N) under Kit to see them.
Open the handled lanes
- Open the email thread. If any lane on it is handled, Kit shows View handled quotes (N), with a small colored count for each group.
- Click it. The pending list is swapped for the handled groups, and the link changes to View pending quotes (N) so you can switch back.
- Click a group to open it. Lanes are numbered across the thread. Long groups show Show N more at the bottom.
- Hover a lane to see what happened, when, and who did it, for example Quoted $2,350 with the date and the rep's name.
Handled lanes are read-only. They don't show up in Kit's suggestions or in Batch Quote, so you won't quote the same lane twice by accident.
What each group means
Group | What it means | Hover shows |
|---|---|---|
Replied to | A human reply was detected for this request, or for a linked copy in a teammate's inbox. Automatic replies don't count. | Replied, or Teammate replied when it was someone else on your team |
Quoted | A quote was completed in Drumkit: you sent, drafted or copied it, or submitted it to a portal. Opening the request or clicking Get Quick Quote doesn't count. | Quoted and the amount |
Skipped | The request was dismissed, or went more than 7 days without a quote or a reply. | Dismissed (and by whom), or No reply found with the date it was requested |
Hover the question mark next to a group name for the same explanation in the sidebar.
If a lane fits more than one group, it shows in the highest one: Replied to, then Quoted, then Skipped. A lane you quoted moves to Replied to once your reply is detected.
When every lane on a thread is done, Kit says All quotes on this thread are handled.
Quote a handled lane again
If your team has Requote turned on, you can bring handled lanes back. Open View handled quotes, tick the lanes you want (or Select all), and click Requote lanes. They go back to Kit's pending list, ready for Quick Quote or Batch Quote. See Requote lanes.
FAQs
I quoted this lane but it's still in the pending list.
Only sending, drafting, copying or submitting the quote marks it Quoted. If you quoted from your own email without Drumkit, it moves to Replied to once Kit detects your reply.
My teammate already answered this customer. Why does my copy say Replied to?
When the same request reaches several inboxes on your team, a reply from any of you counts for all of them, so nobody quotes it twice. Hover the lane to see Teammate replied and who it was.
Why was a lane skipped that I never dismissed?
Requests with no quote and no reply after 7 days are skipped automatically, so old requests don't clutter Kit.
I don't see View handled quotes.
Nothing on this thread is handled yet, or you're on the Active view. It shows on the New view only.
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