Sign in, sign up or reconnect

You sign in to Drumkit with your work Microsoft or Google account. There's no separate Drumkit password. (In Front, you sign in with your Front account. See Set up Drumkit in Front.) If you've never used Drumkit, sign up at app.drumkit.ai/signup. If Drumkit stopped reading your email, re-link it at app.drumkit.ai/relink.

Find your symptom

What you see	What it means	What to do
A yellow banner: Outlook reported an issue. (or Gmail)	Drumkit lost its connection to your inbox, so new emails aren't being read.	Re-link your inbox
The sidebar works, but Kit hasn't found anything in new emails for a day or more	Usually the same lost connection.	Re-link your inbox
Sign up for Drumkit / Looks like you don't have a Drumkit account yet	There's no Drumkit account for this mailbox.	Sign up
Email not registered on Drumkit, please signup instead.	Same: no account for this email yet.	Sign up
You click Sign in to Drumkit in Outlook and it spins, then stops	The Microsoft sign-in didn't finish.	Fix Outlook sign-in
Microsoft says Need admin approval	Your IT team hasn't approved Drumkit for your organization.	Send your IT team For IT admins: Microsoft Entra consent and deployment.
Chrome shows Sign into Drumkit	The extension isn't signed in.	Sign in to the Chrome extension
Drumkit needs Gmail permissions to work its magic!	A permission box was left unchecked on Google's screen.	Sign in again and check every permission box Google shows.

Re-link your inbox

Drumkit reads your email through a connection to Microsoft or Google. That connection breaks if you change your email password, if the Drumkit app is removed from your account, or if your company resets access. When it breaks, Kit stops finding requests in new emails.

1. Click Click here in the yellow banner, or go to app.drumkit.ai/relink.
2. On Relink your inbox, click Relink with Microsoft or Relink with Google.
3. Sign in with the same work account you use for email and accept the permissions.

Sign up

1. Go to app.drumkit.ai/signup.
2. Click Sign up with Microsoft or Sign up with Google, using the same work email as your inbox.
3. Go back to Outlook, Gmail or the Chrome extension and refresh.

If you're signing up on behalf of your whole company for the first time, your IT team may need to approve Drumkit first. See For IT admins: Microsoft Entra consent and deployment.

Fix Outlook sign-in

Try these in order:

1. Allow pop-ups. In Outlook on the web, the Microsoft sign-in opens in a pop-up. Allow pop-ups for Outlook in your browser and click Sign in to Drumkit again.
2. Use the right account. If Microsoft asks which account to use, pick the one for the mailbox you have open.
3. Refresh Outlook. Close and reopen desktop Outlook, or reload Outlook on the web, then open Drumkit again.
4. Reinstall the add-in. See Install Drumkit in Outlook and pin it.

Sign in to the Chrome extension

1. Click the Drumkit icon in your Chrome toolbar and click Sign into Drumkit.
2. In the tab that opens, under Log in to Drumkit, click Google or Microsoft.
3. Close the Drumkit sidebar and open it again. (If you opened Drumkit from a page, refresh the page instead.)

FAQs

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Related

• Drumkit isn't showing up or loading

• Install Drumkit in Outlook and pin it

• Get help and send feedback