Drumkit isn't loading or responding — what should I do?

Last updated: March 11, 2026

This is usually caused by a temporary browser glitch, a dropped connection, or a stale extension state. Try the steps below in order before reaching out to support.

How to fix it

  1. Refresh the Page: Start with a simple page refresh — this resolves most minor loading issues.

  2. Restart Your Browser: Close and reopen your browser completely to clear any temporary glitches.

  3. Check Your Internet Connection: Ensure you have a stable internet connection, as all of Drumkit's AI features require connectivity.

  4. Disable & Re-Enable the Extension: Go to Chrome's extension manager (chrome://extensions/), disable the Drumkit extension, and re-enable it.

  5. Clear Your Browser Cache & Cookies: Clearing cached data can resolve persistent loading issues.

  6. Reinstall the Extension: If the above steps haven't worked, uninstall and reinstall the Drumkit extension from the Chrome Web Store.

What if none of these steps work?

If the issue persists after completing all steps above, there may be a deeper technical issue on our end.

Reach out to us at support@drumkit.ai with your browser version and a description of the issue, and our team will get back to you.