Why has my integration stopped syncing?

Last updated: March 11, 2026

A connected tool may stop syncing due to a dropped connection, expired credentials, or a change in admin permissions. Try the steps below in order before reaching out to support.

How to fix a syncing integration

  1. Check Integration Status: Go to your Drumkit settings and review the status of the affected integration.

  2. Disconnect & Reconnect: Disconnect the integration and reconnect it to refresh the connection.

  3. Verify Your Credentials: Ensure your credentials for the connected tool are still valid — if you've recently changed your password, you may need to re-authenticate.

  4. Check Admin Permissions: Confirm with your admin that integration permissions haven't been modified recently.

What if none of these steps work?

If the issue persists after completing all steps above, there may be a deeper configuration issue.

Reach out to us at support@drumkit.ai and our team will get back to you.