Why isn't Drumkit loading or updating my threads?

Last updated: March 11, 2026

What's causing this?

This often happens due to a mismatch between your browser settings and your email account.

Is my environment supported?

Check the compatibility guide below to identify your situation:

Browser Environment

Status

Notes

Matching Profile

✅ Fully Supported

Your Chrome Profile email matches your Gmail email.

Generic Profile

✅ Supported

Using a standard, un-synced Chrome profile (e.g., "Person 1").

Mismatched Profile

❌ Not Supported

Example: You are logged into Chrome as user@personal.com but using Gmail as user@work.com.

Incognito/Guest

❌ Not Supported

Drumkit cannot load context in Incognito or Guest windows.

How to fix it

If you're in an unsupported environment, here's how to resolve it:

  • Mismatched Profile: Switch to a Chrome profile that matches your Gmail account, or use a generic un-synced profile.

  • Incognito / Guest: Close the Incognito or Guest window and reopen your inbox in a standard Chrome window.

Still having trouble after switching to a supported environment? Reach out to us at support@drumkit.ai and our team will get back to you.