What does 'utilization rate' mean in Drumkit Metrics?

Utilization rate in Drumkit Metrics refers to how efficiently your available capacity or carrier resources are being used.

For carriers:

Carrier utilization rate measures what percentage of a carrier's available capacity is being used for your loads. A high utilization rate means the carrier is consistently hauling for you; a low rate may indicate capacity is being left on the table.

For internal operations:

Utilization can also refer to how much of your team's or your automation workflows' capacity is being actively used versus sitting idle.

How it's calculated:

Utilization = (Actual loads moved / Available capacity) x 100

Why it matters:

High carrier utilization generally means better rates and stronger relationships. Low utilization on preferred carriers may indicate a need to offer more loads or improve communication.

If you're unsure how utilization is specifically defined in your Drumkit setup, contact support@drumkit.ai for clarification based on your TMS integration.