Onboarding to Drumkit in Front

Last updated: March 10, 2026

Getting Started

Prerequisites

Before you can use Drumkit in Front, make sure the following are in place:

  • Your company has an active Drumkit subscription

  • You have access to Front (Shared and/or Individual inboxes)

  • Your IT administrator or Drumkit customer success team has completed the backend setup for your organization

Note: Unlike Gmail or Outlook, Drumkit's Front integration is configured at the organization level by your IT administrator or the Drumkit team — there is no individual app installation required. If you are unsure whether setup is complete, contact your team lead before proceeding.

Signing In to Drumkit

Once your organization's Front integration has been set up, you can sign in to Drumkit directly from the sidebar inside Front — no need to visit the Drumkit portal separately.

  1. Open Front and navigate to any email or conversation.

  2. Look for the Drumkit sidebar on the right-hand side of the screen.

  3. Click the Drumkit icon to open the panel.

  4. When prompted, sign up or sign in using your work email address.

Because Drumkit's Front integration does not yet use Front's OAuth system, your sign-in creates your Drumkit account automatically — no additional credentials are required beyond your work email.

Verifying the Installation

Once signed in, confirm Drumkit is working:

  1. Open any email conversation in your Front inbox.

  2. The Drumkit sidebar should open and begin reading the active conversation.

  3. If the panel loads and displays load or shipment information, you're all set.

If the sidebar is not visible or does not load, contact your team lead or IT administrator to confirm the integration has been configured for your inbox.

Important — Email History Limitation: Drumkit will only process emails received after your organization's integration was set up. If you need Drumkit to act on an older email, forward that email to yourself to bring it into Drumkit's view.

What Inboxes Does Drumkit Work With?

Drumkit supports both Shared Inboxes (e.g., Operations, Customer Success, Billing) and Individual (Personal) Inboxes in Front — as long as your organization's Drumkit setup includes those inboxes.

If you open an email and no Drumkit suggestion appears, the inbox that email originated from may not be covered by your organization's current setup. This is not a Drumkit bug — it is a configuration question. Reach out to your team lead to confirm which inboxes are included.

Note for non-Enterprise Front customers: If your company is on Front's Starter or Professional plan, there may be some gaps in Drumkit's email coverage for emails shared via @mention from personal inboxes. Your Drumkit customer success team will communicate this to you during onboarding. If you ever notice a missing suggestion, this is likely why — contact your team lead for guidance.

Accessing Drumkit When Reading Email

  • Reading a conversation: Open any message and click the Drumkit icon in the right-hand sidebar to open the panel.

  • Keeping the panel open: To keep Drumkit visible as you move between conversations, look for a pin or lock icon at the top of the panel.

Enabling Email-Sending Features

If you need to use Drumkit features that send emails (such as automated customer updates or carrier replies), there is one additional step:

  1. Go to drumkit.ai/signup.

  2. Log in with your Outlook or Gmail work account — whichever account your work email runs on.

This connects your email-sending credentials to your Drumkit account and unlocks outbound features. You only need to do this once.

Tips & Best Practices

  • Keep your inbox organized. Drumkit works best when emails are actionable and clear. Encourage carriers and customers to send structured requests so Drumkit can read and act on them accurately.

  • Always review before confirming. While Drumkit automates data entry and drafts, always do a quick review of auto-filled fields before submitting loads or sending replies — especially for high-value shipments.

  • Use it for every load. The more consistently Drumkit is used, the more value you'll get. Skipping the tool for "quick" tasks adds up to lost time over the course of a week.

  • Report issues early. If Drumkit misreads an email or pulls incorrect data, flag it to your team lead or Drumkit support right away. This feedback helps improve accuracy over time.

Common Questions

Q: I don't see the Drumkit sidebar in Front. What should I do?

  • A: Drumkit in Front is set up at the organization level, not by individual users. Contact your team lead or IT administrator to confirm whether the integration has been enabled for your account and inbox.

Q: I signed in but Drumkit isn't showing suggestions on some emails.

  • A: This is usually a coverage question — the inbox that the email originated from may not be included in your organization's current Drumkit setup. It can also occur for emails shared via @mention from a personal inbox, depending on your company's Front plan. Contact your team lead for clarification.

Q: Does Drumkit work on both Shared and Personal inboxes in Front?

  • A: Yes, Drumkit supports both — as long as they have been included in your organization's setup. Check with your team lead if you're unsure which inboxes are covered.

Q: I need to use Drumkit's email-sending features but they aren't available.

  • A: You'll need to connect your Gmail or Outlook account separately at drumkit.ai/signup. See the "Enabling Email-Sending Features" section above.

Q: Does Drumkit replace my TMS?

  • A: No. Drumkit integrates with your existing TMS and tools — it acts as a smart layer on top of them, feeding data in automatically so you don't have to do it manually.

Q: I'm new to the team. How long does it take to learn Drumkit?

  • A: Most users are comfortable with core workflows within their first few days. Drumkit is designed to be intuitive and reduces the learning curve for new team members by automating complex, repetitive tasks.

Getting Help

If you run into an issue not covered here, reach out through the following channels:

  • Internal Support: Contact your team lead or IT administrator

  • Drumkit Support: support@drumkit.ai

For updates or corrections, please submit a request by reaching out to support@drumkit.ai.