Who do I contact for urgent technical support?

Start with your internal Drumkit champion — they can resolve most access and configuration problems quickly, and have direct escalation paths to Drumkit's team.

Escalation options

If the issue requires further escalation, email support@drumkit.ai with "URGENT" in the subject line and our team will prioritize your request.

What should I include in my support request?

To help our team resolve your issue as quickly as possible, include the following in your message:

• A clear description of the issue

• Expected behavior

• Your browser version

• Any relevant screenshots, screen recordings, or error messages