Quick Quote Agents is not auto-populating fields in my TMS. What should I do?

Last updated: March 10, 2026

If Quick Quote Agents is generating a quote but the fields are not auto-populating in your TMS, the issue is typically related to the connection between Drumkit and your TMS, a compatibility issue, or a change in your TMS version.

Steps to resolve:

  1. Check your TMS connection. Open your Drumkit settings and confirm that your TMS integration is active and authenticated. If the connection has lapsed, you may need to re-authenticate.

  2. Refresh your browser. Close and reopen your inbox and TMS, then try processing a new email to see if the issue persists.

  3. Check for TMS updates. If your TMS was recently updated to a new version, there may be a compatibility issue with Drumkit. This is a known cause of auto-population failures — contact Drumkit support at support@drumkit.ai and include your TMS name and version number.

  4. Try a different email. If the issue only occurs on one specific email or load type, it may be an extraction issue rather than a TMS connection issue. See The agent is failing to extract load details from an email for guidance.

If none of the above resolves the issue, contact Drumkit support at support@drumkit.ai with details about your TMS, the fields that are not populating, and a description of the behavior you are seeing.