Manage scheduled carrier emails in the Outbox

Last updated: October 23, 2026

The Outbox tab shows every check-in email you've scheduled to the carrier for a load. Open one to change the recipients, subject or message, move it to another time, or cancel it before it goes out.

You schedule these emails on Track & Trace under Contact Carrier. See Log check calls and exceptions.

See what's scheduled

  1. Open the load in the Active view and click Outbox.
  2. Emails are grouped by event: Confirm dispatch, Confirm at pickup appt, Confirm loaded, Confirm In-Transit ETA, Confirm at dropoff appt and Confirm unloaded. Each shows when it's set to send. An event with nothing scheduled shows Schedule email with Track & Trace.
Scheduled carrier emails grouped by event on the Outbox tab

All times on this tab are in your local time zone.

Edit an email

  1. Click the email (Click to view or make changes) to open it.
  2. Under Edit Email, change Recipients, CC, Subject or Email Body.
  3. Click Save edits.
An open scheduled email with Reschedule email, Cancel email and the Edit Email fields

Reschedule an email

Pick a new date and time in Reschedule email and click Reschedule email. The new time has to be in the future.

Cancel an email

Click Cancel email. Changed your mind? Click Undo cancel email and it's back on the schedule (Restored scheduled email.).

That's it. Only the emails still on the schedule go out.

FAQs

The Outbox says "No emails scheduled for this load yet."

You haven't scheduled any for this load. Click Go to Track & Trace and set them up under Contact Carrier.

What does "Drumkit isn't a time machine (yet)" mean?

You picked a time that's already passed. Choose a future date and time.

Does the email go out if I close Outlook or my browser?

Yes. Scheduled emails are sent by Drumkit at the set time, from your email account. You don't need to keep the sidebar open.

Where do I see emails that were already sent?

In your email's Sent folder, like any other email you send.

Related