Welcome to Drumkit

Drumkit works inside your inbox. Kit, the Drumkit assistant, reads the quote requests, tenders and load updates that land in your email and fills them in for you. You price, reply and build loads in your TMS from a sidebar next to the email.

• Quote faster. Kit pulls the lane out of the email, Quick Quote prices it against your rate sources, and your reply is written for you.
• Build loads without retyping. Builder turns a tender into a load form for your TMS. Nothing is created until you click Build Load.
• Work where the freight is. The sidebar runs in Outlook, Gmail and Front. The Chrome extension brings it to bidding portals and TMS load pages.

I want to…

Get set up

I want to…	Go here
Install Drumkit in Outlook	Install Drumkit in Outlook and pin it
Use Drumkit in Gmail	Use Drumkit in Gmail
Use Drumkit in Front	Set up Drumkit in Front
Use Drumkit on a portal or TMS page	Install the Drumkit Chrome extension
Sign in, or fix "reported an issue"	Sign in, sign up or reconnect
See DAT rates in Quick Quote	Connect your DAT seat

Quote

I want to…	Go here
Price a lane from an email	Quote a single lane
Understand the numbers on the rate card	Read your rate card
Change my markup or save a default	Set buy rate, margin and sell rate
Send my quote or save it as a draft	Send or draft your reply, and edit templates
Price a whole list of lanes in one reply	Quote a whole list with Batch Quote
Quote a lane with extra stops	Quote a multi-stop lane (beta)
Quote LTL	Quote LTL
See which requests I've already quoted	See what's been handled
Let the Quick Quote Agent draft replies	How the Quick Quote Agent drafts replies

Bid on portals

I want to…	Go here
Quote a load on a bidding portal	Use Drumkit on a bidding portal
Bid from a portal's load-alert email	Submit a bid from an email
Check whether my portal works	Supported portals and tips

Build loads

I want to…	Go here
Build a load in my TMS from a tender	How Builder works
Find the guide for my TMS	Which TMSs Builder supports
Create a batch of loads from one email	Clone loads from an email (beta)
Tell Drumkit about a field Kit got wrong	Report a Builder miss

Work loads you already have

I want to…	Go here
Open and update a load from my inbox	How the Active view works
Apply a carrier or appointment update from an email	Apply Kit's suggested updates to a load
Log a check call or schedule carrier check-ins	Log check calls and exceptions
Book a dock appointment	Book dock appointments
Email carriers for rates on a lane	Request quotes from carriers

Run my team

I want to…	Go here
Approve Drumkit for our Microsoft 365	For IT admins: Microsoft Entra consent and deployment
Manage users, groups and integrations	Manage your team in the Drumkit Portal
Read the Analytics dashboards	What your Drumkit metrics mean
Roll out Builder	Roll out Builder to your team

Fix a problem

I want to…	Go here
Fix a sidebar that won't load	Drumkit isn't showing up or loading
Find out why Kit missed an email	Kit is still reading, or didn't find my request
Fix a rate source error	Rate errors: DAT, SONAR, "no data for this lane"
Fix a Builder error	Builder error messages, explained
Find a quick answer	Common questions
Ask us something or report a problem	Get help and send feedback

Pick your path

I quote freight

1. Install Drumkit in Outlook (or the Chrome extension for Gmail and portals) and sign in.
2. If your team prices with DAT, connect your DAT seat.
3. Open a quote request and follow Quote a single lane.
4. Save your usual markup as a default: Set buy rate, margin and sell rate.

I build loads in my TMS

1. Install Drumkit and sign in, same as above.
2. Read How Builder works, then open your TMS guide from Which TMSs Builder supports.
3. Open a tender. Kit puts it on the Load Building tab, ready for you to check and click Build Load.

I cover and track loads

1. Install Drumkit and sign in. Add the Chrome extension if you want Drumkit on your TMS load pages.
2. Read How the Active view works.
3. When a carrier emails an update, follow Apply Kit's suggested updates to a load.

I set up my team

1. On Microsoft 365, ask IT to follow For IT admins: Microsoft Entra consent and deployment.
2. Have each rep sign up at app.drumkit.ai/signup and install the sidebar.
3. Share Your first week with Drumkit with the team.

Three things to know

• Drumkit reads new email from the day you sign up. When you first connect, it also reads the last 24 hours of mail you already had, but it doesn't go back through your whole inbox. To have Kit read an older request, forward it to yourself. See How Drumkit reads your email.
• You decide what goes out. Kit fills things in. Quotes go out when you click send, and loads are created when you click Build Load. If your team has the Quick Quote Agent turned on, it writes draft replies for you to review (or sends them, if your team asked Drumkit to set it up that way).
• What you see depends on your team's setup. Tabs like Load Building or Carrier Quote show up only when they're turned on for you. If something in this help center isn't in your sidebar, ask your Drumkit admin.

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Related

• Your first week with Drumkit

• Tour the sidebar: New, Active and Kit

• Glossary